Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By accessing and using the Private Investigator NZ website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Private Investigator NZ operates as a directory and matching service that connects clients with licensed private investigators in New Zealand. We do not provide investigation services directly but facilitate connections between clients and independent investigators.

3. User Responsibilities

3.1 Accurate Information

You agree to provide accurate, current, and complete information when using our services.

3.2 Lawful Use

You agree to use our services only for lawful purposes and in accordance with these terms and applicable laws.

3.3 Prohibited Activities

You may not:

  • Use our services for illegal activities
  • Provide false or misleading information
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Violate any applicable laws or regulations

4. Our Role and Limitations

4.1 Directory Service

We act solely as a directory and matching service. We do not employ private investigators nor do we provide investigation services directly.

4.2 No Guarantee of Results

We do not guarantee that you will be matched with an investigator, that any investigation will be successful, or that any particular outcome will be achieved.

4.3 Independent Contractors

All private investigators in our network are independent contractors. We are not responsible for their actions, services, or results.

5. Fees and Payment

5.1 Our Services

Our matching and directory services are provided free of charge to clients. We may receive referral fees from investigators in our network.

5.2 Investigation Services

Payment for investigation services is made directly to the private investigator you choose to work with. We are not involved in these transactions.

6. Privacy and Confidentiality

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your information.

7. Disclaimers

7.1 Service Availability

We strive to maintain service availability but do not guarantee uninterrupted access to our website or services.

7.2 Third-Party Services

We are not responsible for the quality, legality, or outcomes of services provided by private investigators in our network.

7.3 Information Accuracy

While we strive to provide accurate information, we do not warrant the completeness or accuracy of information on our website.

8. Limitation of Liability

To the maximum extent permitted by law, Private Investigator NZ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

9. Indemnification

You agree to indemnify and hold harmless Private Investigator NZ from any claims, damages, or expenses arising from your use of our services or violation of these terms.

10. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Private Investigator NZ or our licensors and is protected by copyright and other intellectual property laws.

11. Termination

We reserve the right to terminate or suspend your access to our services at any time, with or without cause, and with or without notice.

12. Governing Law

These terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

13. Changes to Terms

We may modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.

14. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

  • Email: legal@privateinvestigator.co.nz
  • Website: https://privateinvestigator.co.nz/contact

16. Professional Standards

All private investigators in our network must:

  • Hold valid New Zealand private investigator licenses
  • Maintain professional insurance coverage
  • Comply with New Zealand privacy laws and regulations
  • Follow ethical investigation practices
  • Maintain client confidentiality

17. Dispute Resolution

Any disputes between you and a private investigator are to be resolved directly between the parties involved. We are not responsible for mediating or resolving such disputes.

18. Emergency Situations

If you are in immediate danger or facing an emergency situation, contact emergency services (111) immediately. Our services are not intended for emergency situations requiring immediate response.