Privacy Policy

Last updated: January 2025

1. Introduction

Private Investigator NZ ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact information (email, phone number)
  • Location and address information
  • Case details and investigation requirements
  • Communication preferences
  • Payment information (processed securely by third parties)

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

  • IP address and browser information
  • Pages visited and time spent on site
  • Referral sources and search terms
  • Device and operating system information

3. How We Use Your Information

We use your information to:

  • Match you with appropriate private investigators
  • Facilitate communication between you and investigators
  • Improve our services and website functionality
  • Send service-related communications
  • Comply with legal obligations
  • Analyze website usage and performance

4. Information Sharing and Disclosure

4.1 With Private Investigators

We share relevant case information with licensed private investigators in our network to facilitate matching and consultation services. All investigators are bound by professional confidentiality requirements.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing services, including:

  • Website hosting and maintenance
  • Email communication services
  • Analytics and performance monitoring
  • Payment processing

4.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Under New Zealand privacy law, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Request data portability
  • Withdraw consent where applicable

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

11. International Data Transfers

Your information may be transferred to and processed in countries other than New Zealand. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

  • Email: privacy@privateinvestigator.co.nz
  • Website: https://privateinvestigator.co.nz/contact

14. Complaints

If you believe we have breached your privacy, you may lodge a complaint with us first. If you are not satisfied with our response, you may contact the New Zealand Privacy Commissioner at privacy.org.nz.